In the 24 hours that followed the announcement, the three Disney Genie videos that Disney uploaded to their official YouTube channel garnered about 70% dislikes. Now, the negative sentiment has grown to an astonishing 90% disliked based on metrics collected. Not only is there a 90% negative sentiment surrounding the announcement, but two of the three videos now have the most raw number of dislikes of any YouTube video ever uploaded by the Disney Parks channel. As a matter of fact, the “Full Overview” video now has more than 10,000 dislikes, almost double the number of dislikes from the next closest non-Genie video.
The “Digital Overview” now has more than 6,700 dislikes – more than 1,000 more dislikes than the next closest video. The message from Disney fans is clear – they do not like Disney Genie, Disney Genie+, and Lightning Lane paid services. That said, Disney leadership such as Disney Parks Chairman Josh D’Amaro are bullish on the benefits that Disney Genie will bring to guests. Yes, there are aspects of the offering that certainly will cater to those willing to reach into their wallets and pay extra, but D’Amaro calls the planning features of the offering “game changing” and calls the paid portions of the app “the ultimate in flexibility”.
