Okay, so I've
buy wow gold cheap never had DSL service before, Internet service at all in fact. So I'm
looking around, and where I live I don't get service from very many
broadband ISPs. Anyway, I come across AT DSL service. I'm already an AT
phone customer, so I qualified for their Pro package (3.0 mbps; faster
than dial up?! Yes!). Plus I even get $50 cash back, free modem after
mail in rebate if I ordered online, and a 24 month price guarantee. So I
think, oooh shiny! Free router plus some of my money back? Sign me up!
So I wait and get recon on the Pro package. I order online at my cousin's house on 4/13/09. My activation date was scheduled on 4/20/09.
About three days later, the UPS man pulls into my drive way, and gives
me the modem. I was so excited, I immediately rip open the box and got
to work wiring my house.
Now all I had to do was wait. My service was to activate on the 20th of April '09 at 8:00 pm. It didn't happen. I call AT Customer Support
around 8:30 pm. The first guy had me rewiring my system. The second guy
said it should come on by morning, otherwise call by 8:00 am to report
it. Doesn't come on. And it's the 21st. I call again and this time a
lady says something of not being in the system. Wow, that's convenient.
She said they would get a team on it and call me within 8 hours. After
about 4 hours, I call again. Another lady said I ordered DSL back in
2008! I'm like what? She put me on hold for 10 minutes. I hung up, and
tried again. This time a lady links me over to tech support. This guy
also tried to get me to rewire my system. I don't think they understood
my explanation of my system. Then, he links me over to another guy and
he said my activation date was negotiated on the 24th and I might get it
earlier. Looking at the setup manual at the same time, I come across
some questions about my system setup. I asked him and he said my system
was slightly wrong and I needed to fix it. I fixed it after the call and
now I'm waiting for the activation light on my modem to turn green,
because it's been blinking red. I dashed to my room, and sure enough it
was flashing green. I turn my computer on to check it out. By the time
Windows logs me in, and my desktop appears, the light goes back to red.
I'm like "Nooooo!". I figured something was fishy, because it was to be
solid green, not flashing green, blink once red, flashing green, blink
once red, etc. I surmised that AT must be working on it, getting a burst
of DSL data to my house. I checked the website at school, and chatted
with an agent. She said that meant they were working on it.
This article is being typed at my school, not at my house like I would wish. I'm not mad at AT really, but does this happen to customers
sometimes, or am I just lucky? I just wanted DSL, not a bunch of
problems. I just hope AT is reading by chance, and are able to keep this
from happening to other customers.
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