You may not be eligible for a refund if you cancel a non-refundable ticket within thirty minutes of departure. For refundable tickets, the passenger can make a cancellation request until the same day of departure.
Avianca's cancellation policy specifies that the passenger with non-refundable tickets will only receive part of the tax as a refund.
Avianca's cancellation fees are determined taking into consideration the following variables: ticket type, reservation class, time of the request, the reason for cancellation, and other aspects of the airline's ticket cancellation system.
Avianca's flight cancellation policy applies to all types of tickets. However, reservations must be made through official channels.
Avianca Airlines will collect taxes along with other applicable charges on all types of tickets. The airline will lose the value of the fare as Avianca Airlines flight cancellation fees if the passenger does not occupy the seats within the allotted time period.
To submit the Avianca flight refund form offline, you may have to pay service fees in addition to cancellation and other applicable charges.
In case of cancellation, the passenger must contact the airline as soon as possible. With regard to same-day cancellation, if the passenger does not notify the airline prior to the cancellation, the airline has full authority to reject the request.
Always cancel the booked trip within Avianca's 24-hour cancellation period for a full refund. Only reservations made at least one week before departure and made through official portals are eligible for risk-free cancellation.
Avianca's cancellation policy is modified due to covid, now on some routes the passenger can get a full refund or reschedule the facility if the trip is canceled due to illness protocols. However, before submitting the Avianca ticket refund form be sure to contact local officials (be in contact with travel agents at + 1-888-566-5066).
