For a business with a field service team, it can be difficult to keep track of every moving part with spreadsheets and outdated systems. Field service management software enables you to connect your field workers with the rest of your business in real time, through cloud-based technology, so you can provide customers with the best possible service.
Here are some key features:
Mobile apps and scheduling software allow you to easily schedule and dispatch work orders, repairs and installations, while also monitoring your team's progress in real-time.
Invoicing software lets you keep track of all billable items, including labor hours, parts and prices.
Integration with ERP and CRM systems is key for ensuring every part of your business is working together to deliver the best customer experience possible.
Analytics tools provide business intelligence reporting from data collected from field service operations which enables managers to make better decisions.
GPS tracking gives you a real-time view of the locations of all your field technicians so you know who's available or closest to a job site when new work orders come in.
The best field service management software should never be locked out or in cases where a customer is having trouble with the correct access of their field service software, it should have provisions that provide an excellent and quick support. The solutions mentioned above agree to this principle.
For more details visit ServiceFolder who is offering field service management software solutions.
If you're looking for a comprehensive solution to manage your field service team along with customer relationships, you might want to explore Sugar Customer Relationship Management. It offers robust features and integration capabilities that can help optimize your field service operations and improve overall customer satisfaction.
