I don't know why you need to set up SLAs for Jira software projects since it has different purpose. Our small telecom company employees find it convenient to use SLA in different time zones with different operating systems (Windows, macOS, iOS, Linux) because these systems are automatically tested via td
https://www.zaptest.com/ui-testing-automation and can get a quicker response to the existing problem. I like that on Jira Service Management, and you can select an SLA timer metric and specify the user groups that will see it.